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Privacy Policy

Love Shoes values your privacy and takes great care to protect the information you provide us.

Collection of personal information

When you make a purchase from Love Shoes, the personal information we collect may include your:

The personal information we collect from you may be used in some or all of the following ways:

Customer communications

Love Shoes will communicate with you about your order and the purchased product using email and by phone. Customers must provide a valid email address to Love Shoes for this purpose.

Love Shoes may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving Love Shoes service and product offering.

If you join the Love Shoes VIP club, we will also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from the Love Shoes VIP Club at any time by clicking the unsubscribe at the bottom of any email from us.

Updating your personal information

You can update your personal information by contacting the Love Shoes customer service team on info@love-shoes.com.au.

Security of your personal information

We assure you that any information we collect about you will be safely and securely stored. We protect your personal information by:

When purchasing from Love Shoes, your personal information and financial details are passed through a secure server (provided by Shopify and/or Paypal) which uses the latest 128-bit SSL (secure sockets layer) encryption technology. Discerning your personal information from an 128-bit SSL encrypted computer message is estimated to take at least one thousand million years. 

Furthermore, Love Shoes is PCI DSS certified. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

If you have any questions regarding our security policy, please contact the Love Shoes customer services team on info@love-shoes.com.au

Collection of computer data

When you visit the Love Shoes website, our servers automatically record the information that your browser captures whenever you visit a website. This data may include information such as your computer’s Internet Protocol (IP) address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics. We don't treat the data collected as personal information. We may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided. 

Links to 3rd party sites

From time to time we may include links to third party websites on the Love Shoes website. The Love Shoes privacy policy only covers the Love Shoes website and we therefore have no responsibility or liability for the content of other websites.

Complaints about breaches of privacy

If you believe that your privacy has been breached by Love Shoes, you can contact our customer services team on info@love-shoes.com.au and all attempts will be made to resolve the matter.

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